We are looking to hire a knowledgeable financial consultant to provide financial support to clients in order to help them accomplish their financial goals. The financial consultant's responsibilities include assessing clients’ inquiries, provide a support related with our products and services. Financial Consultant is responsible for providing assistance to a company’s customers or clients.

Duties:

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Helping with currencies and E-Money exchange

Qualifications:

• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail
• Working knowledge of customer relationship management (CRM) tools
• Ability to work well in a team
• Multitasking skills and good organisational abilities
• In-depth knowledge of customer relationship management (CRM) principles
• Ability to work calmly under high-stress situations